Order Arrival & Inspection Guide

Order Receipt

Make sure someone responsible is at the delivery location. This person will be responsible for inspecting and signing for the delivery. Neither the freight carrier nor FastFloors will be responsible for any missing or damaged material after the shipment is off-loaded from the freight carrier and the delivery receipt is signed.

Make sure the person accepting this order has a copy of the invoice so they can verify all the material is delivered.

Under no circumstances will a claim be accepted should you allow the carrier to deliver your shipment without your inspection and signature.

DO NOT refuse the shipment. The claims process will be delayed if an order is refused. There will also be additional charges for refused deliveries.

Order Inspection

The driver MUST give you time to inspect the shipment. If the driver refuses to wait, DO NOT SIGN, call us immediately.

Should the driver ask you to sign prior to the inspection, simply let him know this is your right and you need to check for visible damage.

Walk around the pallet to see if you notice any visual damage to the boxes, trim, or accessories being delivered.

You do not need to open every box, just look for visual damage to the boxes.

Count the number of boxes delivered. Verify you have received all the material on your invoice. Trim pieces are the most common missing item. Please make sure you have received them with your delivery.

IF ANY MATERIAL IS DAMAGED, MISSING, WRONG, OR DEFECTIVE, PLEASE FOLLOW THE DIRECTIONS BELOW - DO NOT FILE A CLAIM WITH THE CARRIER

Damaged Material

DO NOT refuse the order. If the order is refused, the claims process will take longer and the claim has a high possibility of being denied by the carrier.

Notate the number of boxes damaged on the drivers' copy of the delivery receipt (i.e. 2 boxes damaged).

Do not write things like subject to inspection, concealed damage, all packaging intact, or anything similar on the delivery receipt. If this is on the delivery receipt the carrier will deny the claim.

If the driver does not allow you to write the number of damaged boxes on the delivery receipt do not sign, call us immediately.

Do not discard the damaged material. The carrier has 90 days to pick up the material for salvage.

File a claim within 3 days of delivery.

Once the claim has been approved you will receive replacement material.

Missing Material

Notate the number of missing boxes on the drivers' copy of the delivery receipt (i.e. 1 missing box)

Do not write things like all packaging intact or anything similar. Clearly state the number of missing items only.

If the driver does not allow you to write the number of missing boxes on the delivery receipt do not sign, call us immediately.

File a claim within 3 days of delivery.

Once the claim has been verified you will be sent the missing material.

Wrong Material

Unfortunately, there are times when a manufacturer may have shipped the incorrect color, quantity or size. FastFloors works quickly to make this correction.

Accept the order and notate any damage on the drivers' copy of the delivery receipt.

File a claim within 3 days of delivery.

Once the claim has been verified, we will pick up the incorrect material and send you a replacement.

Defective Material

Before Installation

It is the person performing the installation, should they determine there is an issue to stop the installation immediately and file a claim with us.

File a claim

From there, we will reach out to the manufacturer and inform you of the next steps

In most cases, a sample of the defective product will need to be sent for inspection.

If the material is deemed defective, we will send you replacement items immediately.

After Installation

File a claim

From there, we will reach out to the manufacturer and inform you of the next steps

In most cases, you will need to hire an NWFA Certified Inspector. If the inspector deems the flooring defective, you will be reimbursed for their fees

If the material is deemed defective, we will send you replacement items immediately.

At FastFloors we are committed to providing our customers with the best possible service in flooring. If anything does go wrong, we'll do everything possible for you and your family! Please follow the instructions above or the carrier will deny your claim. Any damaged or missing material not notated at the time of delivery will not be the responsibility of FastFloors and any filed claims will be denied.