Return & Exchange Policy

At FastFloors, customer satisfaction is our top priority. We go above and beyond to ensure your needs are met and your purchasing experience is hassle-free. One aspect we focus on is guiding you through the process of measuring your space accurately, preventing any unnecessary overestimation or underestimation.

Overview

The only instance where you might need to return or exchange materials is if you happen to overestimate your requirements. We recognize that sometimes adjustments are necessary, and we're here to help make the process as smooth as possible.

We kindly request your understanding that in most cases, we offer our new flooring products at wholesale or below wholesale prices, allowing you to save significantly. If you find yourself with 1 to 3 unused cartons of materials after completing your flooring project, we recommend keeping them for potential repairs or in case the flooring becomes unavailable.

Returns for Flooring

Please review our current policy on material returns:

  1. Accessories such as trim, underlayment, glue, etc., are non-returnable.
  2. Manufacturer No Return Policy – Certain flooring options have a No Return policy imposed by the manufacturer or distributor. If this concerns you, please consult your sales representative before making a purchase.
  3. Tile Flooring Products – Returns are not accepted for any tile flooring products such as porcelain, ceramic, glass, etc.
  4. Minimum Carton Requirement – We accept returns for 4 or more cartons of flooring. Returns for less than 4 cartons will not be allowed.
  5. Original Condition Required – All returned cartons must be in their original factory-sealed condition. Opened or damaged cartons will not be eligible for credit.
  6. Return Authorization – Before making a return, you must obtain a return authorization from our office. You can request a return authorization within 30 days of receiving your order. Returns will not be accepted after the 30-day period.
  7. Freight Delivery – Once a return authorization is issued, the material to be returned must be delivered to a designated freight terminal.
  8. Return Shipping Responsibility – Customers are responsible for covering the return shipping charges.
  9. Processing Timeline – Once we receive the returned material, we will process a credit or refund. Please note that this process typically takes 4 to 6 weeks from the date of material receipt.
  10. Return Costs – If you decide to return any portion or the entire order, you will be responsible for the actual original freight charge*, return freight charge, and any applicable restocking fee, typically ranging from 20% to 40% of the order.

Exchanges for Flooring

We understand that sometimes you may need to exchange products rather than simply return them.

Minimum Exchange Requirement – Exchanges are available for a minimum of 4 boxes. As long as an exchange can be completed, you as a customer will be responsible for any and all fees incurred to exchange, including shipping and handling charges.

To initiate an exchange, follow the same process as returns below and specify that you are requesting an exchange rather than a refund. Our team will guide you through the exchange process and provide details on all associated fees before proceeding.

How to Return or Exchange a Product

If you decide to initiate a return or exchange for any reason, we value your feedback and would like to assist you throughout the process. Simply file a claim or reach out to our dedicated team at (800) 498-1750. Our friendly and knowledgeable specialists will be delighted to guide you step-by-step in completing your return or exchange.

Important: All returns and exchanges must have a claim filed by the customer and require a valid Return Authorization Number (RA). To obtain a Return Authorization Number, customers must file a claim within 30 days of receiving their order. After 30 days from the date of delivery, the order will be considered closed, and no return or exchange can be authorized.

Once you have obtained your Return Authorization Number, it is crucial to prominently display your RA# on the exterior of the package. This number serves as an internal tracking reference to ensure prompt processing of your return or exchange.

Important Note: getfloorsonline.com exclusively accepts returns and exchanges when a return authorization number has been provided. Any returns or exchanges without a valid RA number will be declined.

Non-Returnable & Non-Exchangeable Items

  1. Items that have been opened, installed, damaged, or used. Installation is considered full acceptance of the material in the condition it was received.
  2. Accessories such as trim, underlayment, glue, etc.
  3. Final Sale, clearance, or discounted items
  4. 3 cartons or less
  5. Special order items
  6. Products delivered more than 30 days ago.

Contact Us

If you have any inquiries, feel free to contact us at (800) 498-1750.